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The opened-ended interview employed for the informal caregivers began using a first common query: "Since (number of week because the beginning of CM service) weeks, (name or connection together with the proxy) get the take a look at of (loved ones name or surname of your case manager), could you inform me about that? Then the informal caregiver was asked to develop on what she/he noted and understood in regards to the role from the case manager. For the case manager, the unstructured part of the interview began together with the query: "You have been recruited as case manager because (quantity of months) months, what could you inform me about your job? Then, the case managers had been asked to describe and explain what they contemplate as a part of their role. The guided interviews had been semi-structured and had been oriented in two directions: (1) the development of what the informants said through the unstructured aspect; (two) the opening up of themes that are viewed as because the key hypothesis as generated by the literature evaluation or the initial interviews collected. The order and formulation on the inquiries weren't fixed because the order depended of your flow from the interview. Within this part of the study, the old people were asked to describe a standard day to be able to gain an notion of what they saw as their needs and issues. They were then asked to describe as precisely as possible what the case manager had accomplished with and for them. One more theme concerned the type of partnership constructed together with the casemanager. Lastly, the interviewer/researcher asked what they thought of as optimistic and adverse in the intervention and role of your case manager. The principle themes investigated with the informal caregivers were their representations on the situation and their function in it. They had been asked to provide their opinion around the part of the case manager and what they believed about her interventions. The case managers had been asked to clarify their conceptions of their part and operate the nature of their interventions and their relationships using the customers and especially with old folks have been viewed as as especially important. They were also asked what had motivated them to turn out to be title= fnhum.2013.00686 a case manager and to go into detail about their expectations. Finally, the interviewer/ researcher asked them to say what they thought were the successes and limits of their title= fnins.2013.00251 interventions.AnalysisThe extensive interviews were analyzed as explained above employing Nvivo application. The framework for the evaluation was built utilizing the informants own words in an open-coding model. As the evaluation was carried out in parallel with for the fieldwork it could possibly be used as feedback for the semi-directive interviews. Analysis on the verbatim texts was discussed among the multidisciplinary team members such as the interviewer/researcher, a sociologist and also a geriatrician. The analysis was carried out in two stages. Firstly, every verbatim was analyzed in its own suitable. The aim of this initial evaluation was to expose the principle dimension from the practical experience from the case management for the informants. This also permitted to Their future-oriented close friends. One more obtaining of interest that emerged was the review the guided interview and to generate new hypotheses. A second sort of analysis was carried out by comparing the verbatim via a thematic evaluation. This permits a deep study the point of view in the.