Informants around the main themes generated by the fieldwork. The verbatim

That implies that a particular proximity towards the individual is needed..." The case managers agreed together with the notion that their role was to become in the fragile elderly Untry is also tiny and the motives behind variations in men and women person's side: "My role is always to be a facilitator with the administrative Parcels, largely include relatively dense, intact housing. The roads all have processes and a sort of companion and helper, a form of coach or guide for the different persons." Two of them utilised the term "companion". The verbatim from interviews with old individuals diagnosed or potentially affected by Alzheimer's disease weren't analyzed differently in the others. Discourse was interpreted in context, taking into account the interaction using the researcher, the life story components known and also the data coming in the interviews created with case managers and informal caregivers. The primary aim was to not check the validity of what they mentioned even when we always crossed the data between informants, but to understand how they live what they feel about it, and what it could inform us in regards to the implementation phase. By focusing on representations as sufficient phenomena to explore the strengths and weaknesses in the implementation phase, we avoided the query of recall bias or memory loss.Balard et al. BMC Health Solutions Analysis (2016) 16:Web page 5 ofResults Figure 1 gives an illustration on the crossing of viewpoints with the CM by our informants.A confidantWhat case managers say about their roleThe evaluation of interviews enabled us to organize the case mangers' thoughts across three major dimensions: interaction between the case manager and the old individuals, their vision of your case manager's role in the follow-up on the situation, and the interactions with other experts and the informal caregivers.The case manager as representing the old peopleAll the case managers first mentioned the interaction using the elderly user as the vital element of their function. Two of them used the term "r ent", inside a way comparable to "representative": "I would define it as the role of r ent, representing the individual (...). That implies that a certain proximity to the particular person is necessary..." The case managers agreed using the thought that their part was to be in the fragile elderly person's side: "My function should be to be a facilitator from the administrative processes as well as a kind of companion and helper, a kind of coach or guide for the different persons." Two of them employed the term "companion". This concept contained various nuances, ranging from the uncomplicated presence to supervision or orientation. The case title= jir.2011.0103 manager who applied the term guide and coach mentioned that she must be a "facilitator". The word "help" was also utilized, as was "support". We also encountered the idea that this job implies getting the spokesperson for the elderly client, with among the case managers even applying the term "defender". The function should be to overcome incapacities or impairments which may possibly hamper the expression or autonomy of your elderly persons by becoming a medium by way of whom title= fnhum.2013.00596 the user expresses him/herself and his/her alternatives. Within this framework, case managers frequently made use of the terms of "listen", "confidence" and "proximity".Throughout the interviews, the case managers insisted on their function of confidant ("confident") They described this function with reference towards the idea of "needs, contemplating that "answering the need" is the primary part in the case manager.