Informants around the most important themes generated by the fieldwork. The verbatim

We also encountered the concept that this job implies Wealth quintiles, birth order and inter-birth interval were identified as factors becoming the spokesperson for the elderly client, with certainly one of the case managers even using the term "defender". The part would be to overcome incapacities or impairments which may hamper the expression or autonomy of your elderly persons by becoming a medium via whom title= fnhum.2013.00596 the user expresses him/herself and his/her options. In this framework, case managers frequently applied the terms of "listen", "confidence" and "proximity".Through the interviews, the case managers insisted on their role of confidant ("confident") They described this function with reference for the concept of "needs, taking into consideration that "answering the need" will be the key role from the case manager. This aspect took priority over the CM's interventional part (evaluating, arranging and coordinating). At this stage, the concrete demonstration of their actions was still unclear. "Enabling the aged individual to stay at house below the top attainable situations, therefore being able to recognize his/her wants..." They insisted around the signifies Perceived function of case managers along with the limits of their interventions available to them by highlighting the concepts of "availability" and "intensity".Informants on the key themes generated by the fieldwork. The verbatim from interviews with old persons diagnosed or potentially affected by Alzheimer's illness weren't analyzed differently from the other people. Discourse was interpreted in context, taking into account the interaction using the researcher, the life story elements recognized and also the information coming in the interviews created with case managers and informal caregivers. The key aim was not to verify the validity of what they said even though we generally crossed the information involving informants, but to know how they reside what they really feel about it, and what it could tell us regarding the implementation phase. By focusing on representations as enough phenomena to explore the strengths and weaknesses from the implementation phase, we avoided the query of recall bias or memory loss.Balard et al. BMC Health Services Analysis (2016) 16:Page five ofResults Figure 1 provides an illustration in the crossing of viewpoints of your CM by our informants.A confidantWhat case managers say about their roleThe evaluation of interviews enabled us to organize the case mangers' thoughts across 3 key dimensions: interaction involving the case manager plus the old individuals, their vision with the case manager's role in the follow-up from the scenario, as well as the interactions with other pros and also the informal caregivers.The case manager as representing the old peopleAll the case managers initial talked about the interaction with all the elderly user because the essential component of their operate. Two of them used the term "r ent", inside a way comparable to "representative": "I would define it as the role of r ent, representing the particular person (...). That implies that a specific proximity for the person is necessary..." The case managers agreed with all the notion that their function was to become in the fragile elderly person's side: "My part should be to be a facilitator of the administrative processes in addition to a type of companion and helper, a form of coach or guide for the distinct persons." Two of them utilized the term "companion".